Credit card

Credit card FAQ's

Our most commonly asked questions about our credit card are below, but if you cant find the answer, please contact us directly.

Q. Can I manage my credit card account over the phone?

A. You can obtain your account balance and recent payments 24/7 and 365 days a year.

Q. When will I be unable to use my card for cash withdrawals and purchases?

A. As from the 30 June 2016 you will no longer be able to use your Visa credit card for any new transaction of any sort including cash withdrawals or purchases.

Q. Will I continue to receive monthly statements?

A. Your monthly statements will continue to be sent to you and at the same time of each month. Also the payment date that you are required to pay will still remain the same.

Q. Can I still continue to make balance transfers?

A. You will no longer be able to transfer balances onto your Visa credit card. However, transferring any balance from your Visa credit card to another card provider is permitted. This will be subject to the receiving card's balance transfer rules, terms and conditions and you having the available credit limit with them.

Q. Will my minimum payment be increased or changed as a result of the changes?

A. No. The minimum amount that you are required to pay each month will continue to be detailed in your monthly statement 'about my account'. You are still able to make any payment over your contractual minimum amount up to your outstanding statement balance. You can pay your bill during normal office hours and with the help of our dedicated service team over the phone.

Q. I have a regular monthly, quarterly or annual payment set up on my credit card account, what should I do?

A. You should contact the company who you make any regular payments to through your Visa credit card in order to make alternative arrangements. No payments will be fulfilled by us after the 30 June 2016.

Q. I would still like to speak to someone about my account

A. You can discuss your account or ask any other question you may have by calling our dedicated customer services team on 01268 567208 between 8.00am to 8.00pm.